MAINTENANCE AND SUPPORT AGREEMENTS
Wi-Link specializes in providing Service Level Agreements which are specifically designed around your IT requirements and within your IT environment. From Servers to Desktops to Backups; we are able to maintain, monitor and support it.
Our Pro-active support and maintenance contracts cover the following services:
- Server monitoring, maintenance and Support
- Server Environment, including switches, firewalls, UPS and virtual environments
- Desktop monitoring, maintenance and support
- Backup monitoring, maintenance and support, rotation of backup drives and offsite backup storage facilities
- Network Support and maintenance (LAN and WAN)
We are able to allocate set hours consisting of either scheduled daily or weekly onsite visits. Our Technicians will cover all aspects of your IT environment. We also provide in-house training to users and establishments of best practice roles.